Australian Customers

Service

Experience Everything.

With full Australian Manufacturer Warranties, 60-Day Free Returns and Complimentary Shipping on orders over $99, we bring department store service to online shopping.

Australian Stock

Every item from Luminosity Store is Australian stock with full Manufacturer warranties valid in Australia. Other online stores import products outside official distribution channels and therefore when problems arise the Manufacturer will not offer any support or warranty. 

Buying Australian only stock from Luminosity Store also means the products come with Australian accessories including wall plugs and instruction manuals, and are built to comply with Australian safety laws.

GST

All items are GST inclusive and tax invoices are available for any item on request.

Lifetime Support

At Luminosity Store, you're welcome back anytime!

Whether it be questions on product use, warranty information or for returns, we're here to help. Our friendly Australian based support centre will gladly assist you by email, usually within 24 hours of your request. 

Proudly Australian

We are a proudly Australian owned and operated company.


Shipping

Cost

Up to $99 Over $99
Regular $9 Complimentary
Express $20  $10

 

Carriers

Shipping is provided by:

  • Australia Post
  • StarTrack Express
  • Toll
  • FastWay Couriers 
  • Allied Express

Depending on availability and your location. 

Delivery Time

Please note the shipping time estimator can be incorrect and if you require an item by a certain date we recommend contacting us before purchasing your item to get an accurate delivery date.

Shipping times may be impacted due to high demand, public holidays, natural disasters or unforeseen circumstances.

Pickup

Pickup is not available on any of our items. 

Tracking

Tracking is complimentary on every order. 

PO Box

For security reasons, we require a signature on delivery for all items over $50. We are therefore unable to ship to PO Boxes. Please provide a physical address at checkout or there will be a delay in processing your order. 


Returns

Luminosity Store offers 60-Day returns for faulty products or if you are not completely satisfied with your purchase.

Faulty, Dead on Arrival or Damaged items

If your item is faulty, you can choose from the following options:

  • A replacement for the same item (if the item is still available)
  • A refund
  • An exchange for another item

Any shipping fees associated with returning the item to Luminosity Store will be refunded to you via your preferred payment method after the item is returned and the fault is confirmed. If the item is not confirmed as faulty, it will be returned to you and no shipping fees will be refunded.

Change of Mind

If you are not completely satisfied with your purchase, the item may be returned for an exchange or refund. The buyer must pay for return postage.

Condition

With all returns, the item must be returned in new condition with all accessories and packaging.

Exceptions

Please note the following items cannot be returned:

  • Gift cards
  • Downloadable software products and software where unique codes have been used
  • Opened fragrances, creams, lotions and other health and beauty items
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition (including all packaging), is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 60 days after delivery

Warranties

All of our items come with Manufacturer warranties where applicable. Please refer to the listing or contact us for full details on what is covered by the warranty and the period included.

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